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Associate - IT Support

Date: Jul 18, 2021

Location: Riyadh, SA, 12382

Company: Qiddiya

Qiddiya Investment Company (QIC) is driving the development of Qiddiya Saudi Arabia’s Capital of Entertainment, Sports and the Arts. As a core tenet of Vision 2030, Qiddiya has a dual economic and social purpose: to advance economic diversification and unlock new professional pathways while enriching lives of youth in the Kingdom. 


Qiddiya is located south-west of Riyadh on a site that spans 334 sq.km. Phase one is set to open in 2023. 
Visitors will enjoy activities across five cornerstones: Sports & Wellness; Nature & Environment; Parks & Attractions; Motion & Mobility; and Arts & Culture. Development of these areas will give rise to family-friendly theme parks; sports arenas suitable for international competitions; academies for sports and the arts; concert and entertainment venues; racetracks for motorsport enthusiasts; outdoor and adventure activities alongside nature and environment experiences; and historical, cultural and educational activities. Qiddiya will also include a variety of real estate options and community services.

General Summary

Provide technical assistance to QIC end-users including but not limited to network, communication and software and ensure the satisfactory performance of IT services.

 

Essential Duties and Responsibilities

  1. Support end-users with all IT related services including network connectivity, mobile devices, desktop software, etc. as and when needed.
  2. Develop procedures covering the usage of IT desktop services in collaboration with the Senior Manager - IT Operations.
  3. Conduct regular maintenance activities to end-users’ machines by installing software updates, performing formatting, installing and updating software etc.
  4. Conduct troubleshooting activities through remote access to respond to end-users’ queries where applicable in an accurate and timely manner.
  5. Conduct regular testing to network systems in order to ensure availability of efficient performance of IT services.
  6. Record and document hardware/software problems, system crashes, actions and solutions on the IT database in order to facilitate the monitoring of trends, recurring issues and service delivery.
  7. Develop weekly reports on incidents and IT assets’ performance and sanity and submit to the IT Operations Manager.
  8. Ensure compliance of all IT services and activities with approved company Service Level Agreements (SLA) in resolving end-users’ issues.

 

Job Specification

 

Qualifications

Bachelor’s Degree in Computer Engineering, Computer Science, Information Systems or related field.

Professional Certifications

(if required)

 

Years of Experience

0-2 preferred total years of relevant experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 528


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